"Brian was very kind and considerate and wanted to be helpful. I didn't know there was going to be a fee and assumed the PM was part of the Fujitsu recent install to make sure everything was working correctly. (I first thought Alan was trying to make an appointment in the evening - PM) Once Brian told me there was a fee on a newly installed unit, I asked him to service the older unit for me instead. After Brian was finished, he said that he had replaced two capacitors on the unit that you installed for us just a couple years ago. I think Brian should have asked me or Donna before doing that work, especially since we were home. If I find a problem on someone's roof that costs more than they expected to pay, I might fix it for them and ask them to pay me a little extra, but I don't obligate them especially if it's three times what they expected to pay!
I probably would have said to Brian, after he explained what the problem was and the cost, to go ahead and fix it for me. " D . B from Cary, NC on March 16th, 2015 (1 / 5)